Last Updated: August 26, 2026
At DEEBIRD, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us and we will assist you.
1. Return & Exchange Period
You may request a return or exchange within 3 days of receiving your order.
To be eligible, the product must:
- Be unused and unworn
- Be in its original condition
- Be returned with its original packaging, tags, and accessories where applicable
- Not show signs of use, damage, washing, alteration, or modification
- Be accompanied by your order details or proof of purchase
Products returned after the applicable return period may not be accepted.
2. Damaged or Defective Products
If you receive an item that is damaged or defective, please contact us as soon as possible after receiving your order.
Please provide:
- Your order number
- Your name and contact number
- A description of the issue
- Clear photographs or video showing the damage or defect
After reviewing the issue, we will advise you on the next steps.
Where the issue is confirmed to be our responsibility, DEEBIRD may offer a replacement, exchange, or refund, depending on the circumstances and product availability.
3. Wrong Product or Incorrect Order
If you receive a product that is different from the product you ordered, please contact us within 3 days of delivery.
After verification, we will arrange an appropriate solution, which may include replacement or exchange.
4. Change of Mind
If you simply change your mind about a purchase, a return or exchange may be accepted only if the product meets all of our return conditions and is unused, unworn, and in its original condition.
Certain products may not be eligible for change-of-mind returns.
5. Non-Returnable Products
For hygiene, safety, or product-condition reasons, certain items may not be eligible for return once used or worn.
Products that have been:
- Used or worn
- Damaged after delivery
- Altered or modified
- Washed or cleaned
- Returned without original packaging or required accessories
- Returned outside the applicable return period
may not be accepted.
6. Sale and Discounted Products
Sale or discounted products may have different return or exchange conditions.
The applicable return conditions will be communicated with the product or order where necessary.
7. Refunds
Once we receive and inspect a returned product, we will notify you whether the return has been approved.
If your refund is approved, the refund will be processed using the applicable payment method or another mutually agreed method.
For Cash on Delivery (COD) orders, we may contact you to arrange the appropriate refund method.
Refund processing time may vary depending on the payment method and financial institution.
8. Return Shipping
If the return is due to a wrong, damaged, or defective product caused by DEEBIRD, we will work with you to arrange the appropriate return process.
If the return is due to a change of mind or another reason not caused by DEEBIRD, the customer may be responsible for the applicable return shipping costs.
We will provide return instructions when your return request is approved.
Please do not send a product back without contacting us first.
9. Exchanges
If you wish to exchange an eligible product, please contact us within the applicable return period.
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer another suitable solution, such as a refund or alternative product, depending on the circumstances.
10. How to Request a Return or Exchange
To request a return or exchange, contact DEEBIRD with:
Email: deebirdofficials@gmail.com
WhatsApp: +92 319 9174636
Please provide:
- Your name
- Order number
- Product name
- Reason for the return or exchange
- Photos or video where relevant
Our team will review your request and provide you with the next steps.
11. Important Notice
Customers should inspect their order as soon as it is delivered.
Please retain the original packaging until you have confirmed that your order is satisfactory.
DEEBIRD reserves the right to refuse a return or exchange if the product does not meet the conditions described in this policy.
This policy does not affect any rights you may have under applicable law.
12. Need Help?
If you have questions about our Refund and Returns Policy, please contact us:
DEEBIRD
Email: deebirdofficials@gmail.com
WhatsApp: +92 319 9174636